rotten to the core

My son’s iPod won’t sync with the computer anymore. It works fine when disconnected, but iTunes won’t recognize the device. This sucks mostly because Apple’s support is among the worst in the industry.

To correct the problem (iTunes not recognizing the iPod) the The Apple website has such helpful suggestions as “restore the origial software on the iPod by…” yes, you guessed it, applying the update to the iPod from within iTunes. But iTunes doesn’t recognize the iPod, so the solution is to have iTunes recognize the iPod… … Apple brilliance strikes again.

As for tech support, Apple will only talk to me if I pay them $30. That’s not a charge to fix the problem, that’s the cost for the phone call.

Since the device otherwise works and since it will accept a charge through, it appears that the problem is a software problem. A software problem that, because it’s Apple, can only solved by replacing the hardware. That kind of idiotic hardware/software lock in is, of course, a feature to the kind folks at Apple, not a bug.


4 thoughts on “rotten to the core

  1. I use mediamonkey for my stuff, but mediamonkey won’t recognize his iPod either. The problem, as best I can tell, is a software problem on the pod itself… but because of apple’s insistence on tying the iPod to iTunes, we’re screwed.

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